Made-to-Order Plushie Terms & Cancellation Policy

Last updated: 23 September 2026

Requests and order confirmation

Submitting a plushie request does not create an order or guarantee a production slot. I will review your request and contact you to confirm availability, the final price, shipping cost and estimated production window.

Your order and production slot are confirmed only after full payment has been received through the secure Shopify invoice provided to you.

Payment and production windows

Payment must be completed within the timeframe stated in your invoice. If payment is not received by the deadline, the invoice and proposed production slot may be cancelled and offered to another customer.

The production window refers to the time required to make your plushie. Shipping and customs processing time are additional and are outside the production estimate.

Cancellations within 48 hours

You may request a cancellation within 48 hours of payment for a full refund, provided production has not already begun and materials have not been purchased specifically for your order.

Cancellations after 48 hours but before production

If production has not begun, cancellations requested more than 48 hours after payment may be refunded less a booking fee equal to 10% of the plushie and customisation subtotal. Any unused shipping charge will be refunded in full.

This booking fee covers the production slot reserved for the order and the administration associated with arranging it.

Cancellations after production has begun

Once work on your plushie has begun, cancellations and refunds are not guaranteed.

If a cancellation is accepted, any refund will be calculated after deducting reasonable costs already incurred, including materials, labour already completed and any non-recoverable transaction costs. Any unused shipping charge will be refunded.

Changes to an order

Please request any changes as soon as possible. Changes cannot be guaranteed after production has begun and may result in an additional charge or an extended production time.

I will explain and obtain approval for any additional cost before proceeding with a requested change.

Handmade nature of the product

Every Bubble Plushies item is handmade. Minor differences in shape, stitching, placement and colour may occur and are part of the handmade nature of each plushie.

These minor handmade variations are not considered faults. However, the completed plushie will follow the design, character, outfit, colourway and other details confirmed for the order.

Shipping and delivery

The customer is responsible for providing a complete and accurate shipping address at checkout.

If an order is returned or requires redelivery because the customer supplied an incorrect or incomplete address, the customer may be responsible for the reasonable cost of resending it.

International delivery estimates are guides only. Customs processing, postal disruptions and delays outside Bubble Plushies’ control may extend the delivery time.

Customs charges

International customers are responsible for any customs duties, import taxes or other destination-country charges that may apply to their parcel.

Completed and dispatched orders

Change-of-mind cancellations and returns are not accepted after an order has been completed or dispatched.

If Bubble Plushies needs to cancel

If I am unable to complete an order, the customer may choose between an updated production timeframe or a full refund.

Faulty, damaged, incorrect or missing orders

Customers should contact Bubble Plushies as soon as possible if an order arrives damaged, is faulty, is significantly different from what was agreed, or does not arrive.

Please include the order number, a description of the problem and clear photographs where applicable so I can investigate and provide an appropriate solution.

Consumer rights

Nothing in these terms excludes, restricts or modifies any rights or remedies available under the Australian Consumer Law or any other rights that cannot lawfully be excluded.